Privacy Policy
Your privacy matters to us. This policy explains how Ladakh Mountain Tour & Travels collects, uses, protects and manages your personal information.
Your information is handled with care
This Privacy Policy applies when you visit our website, submit a travel enquiry, request a quotation, communicate through WhatsApp, telephone or email, or book travel services through Ladakh Mountain Tour & Travels.
Company Information
This Privacy Policy applies to personal information processed by Ladakh Mountain Tour & Travels through our website and travel services.
Information We Collect
The information collected depends on how you interact with our website, travel consultants and booking services.
Personal Information
- Full name
- Mobile and WhatsApp number
- Email address
- City, state or country
- Travel dates
- Number of adults and children
- Destination preferences
- Hotel requirements
- Travel budget
- Package preferences
- Messages submitted through our website
Booking Information
- Traveller names
- Age or date of birth where required
- Flight, train or arrival information
- Hotel booking details
- Transport arrangements
- Permit information where applicable
- Emergency contact details
- Transaction and payment information
Automatically Collected Information
- IP address
- Browser and device information
- Operating system
- Approximate location
- Pages visited
- Traffic and referral source
- Website interaction data
- Analytics and conversion information
How We Use Your Information
Your information may be used to:
- Respond to travel enquiries
- Create customized itineraries and quotations
- Process bookings
- Arrange accommodation and transportation
- Coordinate guides, drivers and travel partners
- Arrange travel permits where required
- Send booking confirmations and travel updates
- Provide customer support
- Process payments
- Maintain accounting and transaction records
- Prevent misuse or fraudulent activity
- Improve website performance
- Measure marketing and advertising performance
Website Enquiry Forms
Our website may contain enquiry forms, quotation forms, trip-planning forms and contact forms.
When you submit these forms, we may collect your name, phone number, email address, travel dates, number of travellers, destination, hotel preference, budget and message.
Call, WhatsApp, SMS & Email Communication
If you provide your contact details while making an enquiry or booking, our travel consultants may contact you through:
- Telephone calls
- SMS
Communication may relate to quotations, itineraries, bookings, payments, hotel arrangements, transportation and travel updates.
Cookies & Tracking Technologies
Our website may use cookies and similar technologies to improve functionality, understand visitor behaviour and measure marketing performance.
- Website functionality
- Visitor preferences
- Website traffic analysis
- Conversion measurement
- Advertising performance
- Security and fraud prevention
You can manage or disable cookies through your browser settings.
Google Analytics & Website Analytics
We may use Google Analytics or similar tools to understand website traffic, visitor behaviour and marketing effectiveness.
These platforms may process information such as browser type, device information, approximate location, pages visited and traffic source.
Google Ads, Facebook & Instagram Advertising
We may use Google Ads, Meta Ads, Facebook, Instagram and related advertising technologies for marketing and campaign measurement.
Advertising technologies may be used for conversion tracking, remarketing, audience measurement and understanding whether advertising resulted in an enquiry or booking.
Third-Party Travel Service Providers
To arrange your tour, relevant information may be shared with trusted travel service providers including:
- Hotels and resorts
- Homestays and camps
- Taxi and transport operators
- Drivers
- Tour guides
- Activity providers
- Local travel partners
- Permit facilitators
- Payment providers
We aim to share only information reasonably necessary to provide the requested service.
Payment Information
Payments may be processed through banks, UPI services, payment gateways or other authorized payment providers.
We generally do not directly store complete credit-card or debit-card information where a third-party payment provider handles the transaction.
Consent & Processing
We process information for specified purposes related to travel enquiries, bookings, customer support, business operations, security and applicable legal obligations.
Where processing is based on consent, you may withdraw that consent by contacting us.
Withdrawal of consent does not affect processing already lawfully carried out before withdrawal.
Data Sharing
Ladakh Mountain Tour & Travels does not sell customer personal information as a business practice.
Information may be disclosed where necessary to:
- Complete a booking
- Provide travel services
- Process payments
- Operate our website
- Prevent fraud or security incidents
- Comply with legal requirements
- Respond to lawful requests from authorities
Data Retention
Personal information is retained only for as long as reasonably required for the purpose for which it was collected or for applicable legal, accounting, tax, fraud-prevention and operational requirements.
Data Security
We use reasonable administrative, technical and organisational measures designed to protect personal information against unauthorized access, loss, misuse, alteration or disclosure.
However, no online storage or transmission method can be guaranteed to be completely secure.
Your Privacy Rights
Subject to applicable law, you may request to:
- Access information we hold about you
- Correct inaccurate information
- Update incomplete information
- Request deletion where applicable
- Withdraw consent
- Opt out of marketing communications
- Raise a grievance regarding your data
Children's Privacy
Travel bookings may include children when arranged by parents, guardians or responsible adults.
Information concerning minors should be supplied by or with the involvement of their parent or lawful guardian, where required.
External Websites & Third-Party Services
Our website may contain links to maps, social media, payment services, hotel websites and other third-party platforms.
We are not responsible for the privacy practices, security policies or content of external websites.
Applicable Indian Data Protection Law
Ladakh Mountain Tour & Travels intends to handle personal information in accordance with applicable Indian data protection laws, including relevant requirements under the Digital Personal Data Protection Act, 2023 and associated rules and notifications as applicable.
Changes to This Privacy Policy
We may periodically update this policy to reflect changes to our services, website technologies, advertising systems, operational processes or legal requirements.
The most recent version will be displayed on this page together with the updated revision date.
Questions About Your Privacy?
If you have questions regarding your personal information, privacy rights or how Ladakh Mountain Tour & Travels handles your information, please contact our team.